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Testing & Troubleshooting

This section helps you resolve common issues, get support, and report problems effectively.

Common Troubleshooting Steps​

Most issues can be resolved by:

  • Refreshing the page (F5 or Ctrl+R).
  • Clearing the browser cache (Ctrl+Shift+Delete).
  • Verifying your selections — confirm the state, district/village level, and layers are selected before clicking.
  • Trying a different browser (Chrome is recommended).
  • Disabling browser extensions — ad blockers can interfere.
  • Checking your internet connection (minimum 2 Mbps recommended).
  • Waiting 2–3 minutes and trying again to allow time for a server response.

Portal Does Not Load​

  • Clear the cache and refresh.
  • Try a different browser.
  • Check your internet connection.
  • Disable extensions.

Search Returns No Results​

  • Verify the correct state is selected.
  • Check the spelling of the name.
  • Try clicking directly on the map.
  • The area may be outside coverage for a specific dataset provider (PMFBY, IMD, etc.).

Information Panel Does Not Open​

  • Confirm all dropdowns in the state/location and layer selection panels are selected.
  • Check whether you are in a grey area (no data).
  • Try clicking a different area.
  • Refresh and try again.

Values Seem Incorrect​

  • Compare with neighbouring areas.
  • Check the trend for context.
  • Verify you selected the correct layers and sub-options (season, model, layer category, crop, etc.).
  • Reach out to support requesting data validation.

Historical Trend Not Visible​

  • The area may have only a few years of data.
  • Scroll down in the information panel.
  • Some new areas have limited historical records.

Grey Areas on Map (No Data)​

  • The area is outside coverage.
  • Contact support to confirm coverage.
  • Check adjacent blocks for available data.
  • Monitor for updates as coverage expands.

Slow Performance / Lag​

  • Check your internet connection speed (minimum 2 Mbps).
  • Close unnecessary browser tabs.
  • Clear the browser cache.
  • Update your browser to the latest version.

If the issue persists after these steps, contact support.

Getting Help​

Use the DiCRA Feedback Form and include:

  • the portal where the issue is occurring
  • a specific description of the issue
  • steps to reproduce the problem
  • browser type and version
  • layer name, year, and model used (if applicable)
  • screenshots (if available)
  • your contact information (name, phone, email)

Response time: 2–3 business days.

Email Support​

  • Email: support@dicra.nabard.org
  • Subject line example: DiCRA [Portal Name] - [Feature] Error

Include:

  • a description of the issue
  • steps taken to resolve it
  • browser and internet connection details
  • layer details (if applicable)
  • your contact information

Response time: 1–2 business days.

Documentation & Support Resources​

ResourceLink
User Manualhttps://docs.dicra.nabard.org/yield-portal
Knowledge Basehttps://docs.dicra.nabard.org
GitHubhttps://github.com/undpindia/dicra/issues
Community Forum—

FAQ​

Coming soon.

Browser Compatibility​

Supported browsers:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Minimum requirements:

  • 2 Mbps internet connection
  • JavaScript enabled

Reporting Issues Effectively​

Always include:

  • a clear description of the problem
  • steps to reproduce
  • browser name and version
  • a screenshot (if available)
  • layer details (if applicable)
  • your contact information
  • the approximate time the issue occurred